1. Customer Service
Our dedicated customer service team is available around the clock to assist you with your banking needs.
Service Hours
Phone Banking: 24/7
Branches: Sat–Thu, 9:30 AM – 4:30 PM
2. Visit Us
Visit our headquarters or any of our branches across the Kingdom for in-person banking services.
- Livo Bank
- King Fahd Road
- Riyadh 11564
- Kingdom of Saudi Arabia
For the nearest branch, use our Branch & ATM Locator or call 9 2000 1000.
3. Complaints
We value your feedback and take all complaints seriously. If you are not satisfied with our service, we encourage you to let us know so we can resolve the issue promptly.
How to File a Complaint
- Branch: Visit any a branch and speak with the Branch Manager or Customer Service desk
- Phone: Call 9 2000 1000 and follow the complaints procedure
- Online: Submit your complaint through the Livo Bank website or mobile app
- Email: Send your complaint to info@livobank.online
Complaint Resolution Timeline
- Acknowledgement: Within 2 business days
- Initial Response: Within 5 business days
- Final Resolution: Within 15 business days (up to 30 days for complex cases)
For more details on your rights as a consumer, visit our Consumer Protection page.
4. Branch & ATM Locator
Find your nearest a branch or ATM across the Kingdom. With over 300 branches and 4,000+ ATMs, we're always close to you.
5. Social Media
Connect with Livo Bank on social media for the latest news, promotions, and customer support.
X (Twitter)
YouTube
TikTok
6. SAMA Care
If your complaint has not been resolved to your satisfaction through Livo Bank's internal channels, you may escalate it to the Regulator: pending through SAMA Care.
7. Send Us a Message
Fill in the form below and our team will get back to you within 2 business days.